Since the advent of mobile - getting into the Blackboard Collaborate Webheads room for synchronous meetings has just got a whole lot more complicated!
Before being able to join a meeting, you have to download and install the Blackboard Collaborate launcher as explained here
using Safari on a Mac (careful - the downloader file is different for Macs)
using the IOS app in iPad
And new for Android too
Instructions for laptop
Now, when you go to the tech check in the webheads virtual office http://learningtimesevents.org/webheads/
It will run you through joining a meeting, When joining a meeting you will find that BlackboardCollaborate loads a mini program called "meeting" as explained in the video here for PCs (starting at 1m 49sec) https://youtu.be/aSgAAQWiRGY?t=1m49s
Please note it is much easier to open a meeting using Firefox (which directly offers you the option to "open" the file called "meeting") than it is using Chrome (where you are obliged to actively download that mini file and right click "open with")In both cases BE PATIENT! It always takes a little while to open :-)
If you have problems, here's the troubleshooting page - but we do hope you do not need to go there!
Here is Vance Steven's walkthough of forcing the BbC launcher to open your "meeting" file (click here)
On the other hand, you can follow the meeting on a mobile device, by downloading the app